What Information We Hold and Why
When you open an account with us, we collect the details you provide directly — your name, contact number, email address and the payment method you register, whether that is bKash, Nagad or Rocket. Each time you make a deposit or withdrawal through one of these
-
1
local wallets, we record the transaction reference, amount and timestamp. We do not store your full bKash or Nagad PIN; that stays between you and your wallet provider. We also collect device and session data — the type of handset you use, your IP address and
-
2
which pages you visit — so we can keep your account secure and detect unusual access. If you reach our support team, the conversation log is kept as part of your account history. All data we hold is used for account management, payment processing, fraud prevention
-
3
and meeting any reporting obligations that apply to eligible regions. We do not sell your personal information to third parties for marketing. Data shared with payment processors like bKash, Nagad or Rocket is limited to what is necessary to complete your transaction. Your continued use of
-
4
the platform confirms you have read this policy; eligibility and data obligations depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.