Reference

How ek448 Sets Out Its Legal Position

Using ek448 means you agree to the terms we keep active on this page — covering account eligibility, jurisdiction, and how your data and wallet activity are handled.

Jurisdiction-dependent accessbKash, Nagad, Rocket account contextAccount eligibility termsData handling policyRight to request account changes
ek448 How ek448 Sets Out Its Legal Position
HOW WE HANDLE THIS

Data, Security and Your Account Rights Explained

We handle your account data with care — not as a formality, but because your wallet details, login credentials, and transaction history are sensitive. Here is how we approach each area.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure, in line with our internal retention policy. You may request a summary at any time.

Cookie Use

We use session and preference cookies to keep your account state intact across pages. You can adjust cookie behaviour in your browser settings, though some account features may not work without them.

Account Security

Your account is protected by OTP verification at login. If you access ek448 on mobile and switch devices, a fresh OTP is sent to your registered number before the session opens.

Requesting Changes

To update your registered wallet — for example, switching from bKash to Nagad — submit a request through live chat or email with your account ID and the new wallet number for verification.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Queries

If something in our legal terms is unclear, or if you need to raise a concern about your account status, eligibility, or a transaction linked to bKash, Nagad, or Rocket, our support team can walk you through the process. Reach out through live chat, email, or the in-account message centre.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team handles legal and eligibility queries alongside standard account support during service hours.

Email Support

Send your legal query or account concern by email. Include your registered account ID and the wallet type — bKash, Nagad, or Rocket — linked to the issue.

In-Account Messages

Use the message centre inside your account to flag legal concerns or request a copy of your transaction record without leaving the platform.

What You Have Asked About Our Legal Terms

These are the questions we receive most often about eligibility, data, account rights, and how our legal terms interact with local payment activity in Bangladesh.

Access depends on your local law and the eligible regions we serve. We recommend confirming your eligibility before opening an account or depositing through bKash, Nagad, or Rocket.

We hold your registration details, login history, and transaction records. This includes wallet activity from bKash, Nagad, or Rocket. You can request a summary by contacting support with your account ID.

Send a correction request via email or live chat. Include your account ID and the detail you want changed. Our team reviews and confirms updates within a reasonable period, depending on the nature of the change.

If our checks indicate your region is not eligible, your account may be suspended and pending transactions held for review. Contact support immediately if you believe a restriction has been applied incorrectly.

Yes. Use the in-account message centre or contact support via email. Provide your account ID and the date range you need. Records linked to bKash, Nagad, or Rocket transfers are included in the export.

We update these terms when our services or eligibility conditions change. The version on this page is always current. We notify you by email when a significant update is made to your account terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.